At Huna and Hunak, we aim to make your shopping experience as smooth as possible. We offer shipping within the UK and internationally.
 

1. Processing Times

All orders are carefully prepared and dispatched from the UK.

• Orders are usually processed within [2–5 business days].

• Orders placed on weekends or public holidays will be processed on the next business day.

• During busy periods, product launches, or promotional events, processing times may be longer. We will do our best to keep you informed of any delays.
  
   

2. Shipping Destinations

We ship to addresses within the United Kingdom and selected international destinations.

Available shipping options and delivery costs will be displayed at checkout based on your delivery address and order.
 

Please ensure that your shipping address is accurate and complete. We cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information.

 

3. Delivery Times

Estimated delivery times depend on your location and the shipping method selected at checkout.

• UK orders: Approximately [2–5 business days] after dispatch.

• International orders: Approximately [5–15 business days] after dispatch.
   

These timeframes are estimates and are not guaranteed. Delivery may take longer due to customs clearance, postal delays, adverse weather, or circumstances beyond our control.

 

4. International Customs, Duties and Taxes

Important: Customers placing international orders are responsible for any customs duties, import taxes, VAT, tariffs, customs clearance fees, handling charges, or other fees imposed by the destination country.
 

These charges are not included in the product price or shipping fee unless explicitly stated at checkout.
 

Customs charges vary depending on the destination country, the value and type of goods, and local regulations. Any applicable charges must be paid by the customer directly to the relevant customs authority, courier, or delivery provider.
 

Huna and Hunak is not responsible for customs charges imposed on international orders. We recommend checking your country's import regulations before placing an order.

If you refuse to pay applicable customs duties or taxes and the parcel is returned to us, any refund or reimbursement will be handled in accordance with our Returns and Refunds Policy. Original shipping costs and any return or handling charges may be deducted where permitted by applicable law.

 

5. Tracking

Where available, tracking information will be sent to the email address provided at checkout once your order has been dispatched.
 

Please note that tracking updates may be delayed while an order is undergoing customs clearance or being transferred between postal services.

 

6. Delays and Lost Parcels

If your order has not arrived within the estimated delivery timeframe, please contact us at [huna.and.hunak@gmail.com] with your order number.
 

We will do our best to assist you in locating your parcel. However, delivery times are estimates and may be affected by circumstances outside our control.

 

7. Damaged or Incorrect Orders

If your order arrives damaged, or you receive an incorrect item, please contact us as soon as possible at [huna.and.hunak@gmail.com], including your order number and photographs of the issue where appropriate.
 

We will review the matter and work with you to find an appropriate resolution in accordance with your legal rights and our Returns and Refunds Policy.

 

8. Contact Us

If you have any questions about shipping, please contact us:

Email: [huna.and.hunak@gmail.com]