Refund Policy

At Huna and Hunak, we take pride in the quality of our products and want you to be happy with your purchase. Our products are carefully checked before dispatch.

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1. Our Refund Policy

We do not offer refunds or returns for change-of-mind purchases, unwanted gifts, or items that are no longer needed, except where required by applicable consumer law.

 

However, if you receive a product that is faulty, damaged, defective, or not as described, please contact us. We will work with you to resolve the issue in accordance with your statutory consumer rights.

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Nothing in this policy affects your legal rights as a consumer.

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2. Faulty, Damaged, or Incorrect Products

If your order arrives damaged, faulty, defective, or you receive an incorrect item, please contact us as soon as possible at [huna.and.hunak@gmail.com].

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Please include:

• Your order number.

• Your name and contact details.

• A description of the problem.

• Photographs or videos showing the issue, where appropriate.

 

Once we receive your request, we will assess the issue and determine the appropriate resolution. Depending on the circumstances and your legal rights, this may include:

• A replacement product.

• A repair, where appropriate.

• A partial refund.

• A full refund.

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If a product is confirmed to be faulty, damaged, or incorrectly supplied, we will cover reasonable return shipping costs where required by law.

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3. Refunds

Where a refund is approved, it will generally be issued to the original payment method.

Refund processing times may vary depending on your payment provider or bank. We will provide confirmation once the refund has been processed.

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For faulty or incorrect products, we will provide the appropriate remedy in accordance with applicable UK consumer protection laws.

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4. International Orders

For international orders, customers remain responsible for any applicable customs duties, import taxes, tariffs, and other charges imposed by the destination country, as outlined in our Shipping Policy.

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If an international order is returned because of a confirmed product fault or an error on our part, we will work with the customer to resolve the issue and cover applicable return costs where required by law.

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Customs duties, import taxes, and other charges may not be refundable by the relevant authorities. Customers should check the applicable rules in their country.

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5. Exclusions

We may not be able to offer a refund or replacement for damage caused by misuse, improper care, accidental damage, or alterations made after delivery, where permitted by law.

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This does not affect your statutory rights in relation to products that were faulty or did not conform to the contract when supplied.

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